Everest Group PEAK Matrix® for Trust and Safety – Content Moderation Service Providers 2022

Everest Group evaluated 18 Trust and Safety service providers based on their vision, capabilities, and impact on the industry, naming Teleperformance a Leader.

TP strengths include:

• Continuing to strengthen capabilities to serve clients across the Trust and Safety value chain through multiple in-house solutions
  
  

• Augmenting analytics capabilities to identify opportunities for policy improvements and improve the accuracy of policy enforcement among moderators
  
  

• Investing heavily in coaching and training at all levels, including a Trust and Safety Academy for talent development