Powering relationships that go the distance.
Combining AI, technology and human expertise to help automotive brands move faster and connect deeper.
We help turn customer experience into forward motion.
What’s your biggest challenge? Whatever it is, as a global leader in automotive services we have done this millions of times for the most innovative brands in the world.
What we turn possible
This is how we help automotive brands to grow.
Connected Experiences
We create seamless experiences from in-vehicle services to digital retail and customer support.
Connected Experiences
We create seamless experiences from in-vehicle services to digital retail and customer support.
Connected Experiences
We create seamless experiences from in-vehicle services to digital retail and customer support.
Turn it possible
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Powering every mile of the customer journey.
Turn up the dial on CSAT, NPS and resolution speed with a blend of human + AI, and agent-AI powered customer support from TP.ai FAB Connect and TP.ai FAB Assist.
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- Advanced Driver Assistance Systems (ADAS) and AI-powered vision for autonomous safety
- Anticipate and mitigate supply disruptions with predictive intelligence
- Enable proactive maintenance through connected vehicle ecosystems
- Advanced Driver Assistance Systems (ADAS) and AI-powered vision for autonomous safety
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- Streamline fleet and logistics operations with real-time telematics and routing
- Automate warranty, claims, and parts workflows end to end
- Cut operational costs while raising throughput across the value chain
- Streamline fleet and logistics operations with real-time telematics and routing
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- Predict service demand and optimize dealer inventory with AI forecasting
- Personalize retention and upsell journeys across the ownership lifecycle
- Turn connected-vehicle data into proactive service recommendations
- Predict service demand and optimize dealer inventory with AI forecasting
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- Omnichannel assistance across voice, chat, and in-vehicle interfaces
- Multilingual, 24/7 coverage tuned to each market and regulation
- Seamless escalation between AI agents, human experts, and dealer networks
- Omnichannel assistance across voice, chat, and in-vehicle interfaces
Your co-driver for the future of automotive experiences.
We are committed to innovation and leverage our
extensive automotive expertise and proven best
practices to deliver the best business outcomes
for our clients.
Recognized Leader
97%
CSAT which significantly exceeded their target of 80% for a luxury automotive brand
22
Overall reduction in service costs for a leading european auto maker
73
First call resolution for a luxury automotive brand
73
First call resolution for a luxury automotive brand
Where customer loyalty
gets its horsepower.
What our data and the stories of our clients have to say about us.
4 Months to a 46% Surge in NPS: we make it possible.
A leading APAC automotive brand was handling thousands of customer interactions daily, but had no clear insight into how to boost loyalty. They partnered with TP, deploying AI-powered analytics to decode every conversation. The platform turned raw data into intelligence, instantly revealing sentiment and core needs. This breakthrough allowed teams to respond faster, personalize service, and consistently deliver excellence across multiple markets.
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